Refund policy

Refund Policy

Returns We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at Fairtradingfair@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, and items on sale. Gift cards are also non-returnable. Please contact us if you have questions about a specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition as received, with tags and original packaging.

Refunds We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 14 business days have passed since your return was approved, contact us at Fairtradingfair@gmail.com.